Muslin House
Terms, changes and refusal.
How WhatsApp requests, confirmations and payment work, alongside the arrival and refusal rules.
Refusing entry
You can refuse entry at your door, for any reason, and you do not need to give one.
You are never charged for refusing entry, and your salon expert is still paid for the trip.
A change of salon expert
A substitute is announced in advance, with a new name and booking reference. They travel only after you reply to accept. If the name or reference at the door does not match, do not open it.
Prices and appointments
Listed salon prices are fixed for the services described. Times are estimates; allow extra time for setup and cleanup. We confirm availability and any changes you request in chat. No action on this website confirms an appointment.
Your salon expert confirms the services, products, price and total visit time with you on WhatsApp before agreeing to an appointment.
Cancellation, changes and refunds
To confirm your appointment we ask for a booking fee of Rs 200 by UPI. It is part of the price, not an extra charge, so you pay the rest after the service. You can reschedule or cancel free up to 4 hours before your appointment, and the fee comes back or moves to your new slot. Inside 4 hours we keep it, because the slot is held and your salon expert’s travel is committed. If we cancel, or your salon expert does not arrive, we return it in full and waive the fee on your next booking. You are never charged for refusing entry at your door, and the fee comes back. Changes during a service are agreed in the chat. Ask us to explain anything before you agree to a visit.
The refusal policy above is settled. Ask about anything else before you agree to a visit.