Muslin House
Terms, changes and refusal.
How WhatsApp requests, confirmations and payment work, alongside the arrival and refusal rules.
Refusing entry
You can refuse entry at your door, for any reason, and you do not need to give one.
You are never charged for refusing entry, and your salon expert is still paid for the trip.
A change of salon expert
A substitute is announced in advance, with a new name and booking reference. They travel only after you reply to accept. If the name or reference at the door does not match, do not open it.
Prices and appointments
Prices and times are estimates until your salon expert confirms them in chat. No action on this website confirms an appointment.
Your salon expert confirms the services, products, price and total visit time with you on WhatsApp before agreeing to an appointment.
Cancellation, changes and refunds
Payment is by UPI when the salon expert visits. No advance payment is collected on this website. Cancellation, rescheduling, refunds and changes during a service are agreed in the chat; ask us to explain them before you agree to a visit.
The refusal policy above is settled. Ask about anything else before you agree to a visit.