Choose your services
Build your package, then open your cart in WhatsApp and tap Send.
Muslin House
How your visit works
Know who is coming, what to check at the door, how a change is handled and how quickly we reply.
How your visit works
You choose the services. We confirm the details with you.
Agree on the visit
Your salon expert replies on WhatsApp to agree on the final price and an available appointment time.
Know who’s coming
Before a confirmed visit, you receive the expert’s name and a private booking reference. Check both before opening your door.
Have the appointment at home
Your expert brings the kit. Talk or stay quiet as you prefer, and pay by UPI when the expert visits. No online payment is needed to request a visit.
Before the visit
Your salon expert accepts each booking and sets their own schedule. A WhatsApp click is not a booking. A slot needs a separate confirmation.
Before a confirmed visit, the business sends the assigned salon expert’s name and your booking reference. No photograph is sent.
Your booking reference looks like MHB-20260915-01 and is sent only in the chat, never shown on the website or in a link. The code in your message, MH- followed by eight characters, names the web page you started from; it is not a booking reference.
Women are served by women salon experts, and men by men. If a matching salon expert is not free at your chosen time, we will offer another time.
A request that mixes the women’s and men’s menus is arranged as two visits, one by a woman salon expert and one by a man, each with its own booking reference.
We reply within an hour, 9 am to 9 pm, every day.
If the salon expert changes
If your assigned salon expert cannot come, we send you the new name and a new booking reference on WhatsApp, and they travel only after you reply to accept.
If the name or reference at your door does not match your latest message, do not open the door. Contact the business through the channel in your confirmation.
Without your acceptance, the substitute does not travel. Any change of time is agreed with you in the chat.
Arrival
Check the name and booking reference before opening the door. You can refuse entry for any reason, without explaining it or being charged.
Setup
Your visit starts by agreeing the working space, preparing the kit and confirming the service.
The shared steps
- Asks where you would like the service done, and works only in the space you agree.
- Lays a clean sheet over the floor or chair where they will work.
- Cleans their hands in front of you, before touching you or the kit.
- Opens the single-use items for your service from sealed packs, in front of you.
- Tells you the service, how long it takes and the price, before starting.
The service
Each menu entry lists the steps your salon expert follows. You agree the service and the final price in the chat before the visit.
The shared steps
- Follows the steps listed for your service, and changes them only with your agreement, to suit your hair or skin.
- Tells you before each step, and checks heat and pressure with you as they go.
- Stops at once if your skin reacts, or whenever you ask.
- Adds nothing you did not ask for. Anything you add is charged at the menu price.
Cleanup
Cleanup covers clearing used materials, cleaning the working surfaces and packing away.
The shared steps
- Puts any used blade into a sealed sharps box they carry, never into a bag.
- Puts everything else used once into a bag, ties it, and takes it away.
- Wipes the surfaces they used.
- Folds the sheet and packs their tools.
- Puts back anything they moved.
Before your visit is confirmed
Your WhatsApp confirmation should include the agreed services, price, total visit time and a contact for changes. Pay by UPI when your salon expert visits.