How your visit works

Know who is coming, what to check at the door, how a change is handled and how quickly we reply.

Fictional artwork. Miniature painting: two women talking while one dresses the other’s hair on a veranda above the water.

How do I book a salon visit at home?

To arrange a Muslin House salon visit in Mumbai, choose your services, open WhatsApp from the cart and tap Send. Your salon expert confirms the services, final price and appointment time in chat. Sending a request does not reserve a time.

Listed salon prices are fixed for the services described. Service times are estimates. We confirm availability and requested changes in chat. Menu times describe the service; setup and cleanup are additional. Before a confirmed visit, you receive your salon expert's name and a private booking reference to check at the door.

A booking fee paid by UPI confirms the appointment and is part of the price. You pay the rest after the service. Cancellation or rescheduling at least four hours before the appointment returns the fee or carries the fee to a new slot. Inside four hours, the fee is kept.

A door refusal returns the fee. If Muslin House cancels or your salon expert does not arrive, the fee is returned in full and the next booking fee is waived. The payment page explains the payee details sent in chat before payment.

How your visit works

You choose the services. We confirm the details with you.

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01

Choose your services

Add services to your cart, or book one straight away. Send your request in WhatsApp.

02

Agree on the visit

Your salon expert replies on WhatsApp to agree on the final price and an available appointment time. A booking fee of Rs 200 by UPI confirms it, as part of the price.

03

Know who’s coming

Before a confirmed visit, you receive the expert’s name and a private booking reference. Check both before opening your door.

04

Have the appointment at home

Your expert brings the kit. Talk or stay quiet as you prefer, and pay the rest by UPI after the service.

Read the visit details

Before the visit

Your salon expert accepts each booking and sets their own schedule. A WhatsApp click is not a booking. A slot needs a separate confirmation.

Before a confirmed visit, the business sends the assigned salon expert’s name and your booking reference. No photograph is sent.

Your booking reference looks like MHB-20260915-01 and is sent only in the chat, never shown on the website or in a link. The code in your message, MH- followed by eight characters, names the web page you started from; it is not a booking reference.

Women are served by women salon experts, and men by men. If a matching salon expert is not free at your chosen time, we will offer another time.

A request that mixes the women’s and men’s menus is arranged as two visits, one by a woman salon expert and one by a man, each with its own booking reference.

We reply within an hour, 9 am to 9 pm, every day.

If the salon expert changes

If your assigned salon expert cannot come, we send you the new name and a new booking reference on WhatsApp, and they travel only after you reply to accept.

If the name or reference at your door does not match your latest message, do not open the door. Contact the business through the channel in your confirmation.

Without your acceptance, the substitute does not travel. Any change of time is agreed with you in the chat.

Arrival

Check the name and booking reference before opening the door. You can refuse entry for any reason, without explaining it or being charged.

Setup

Your visit starts by agreeing the working space, preparing the kit and confirming the service.

The shared steps
  1. Asks where you would like the service done, and works only in the space you agree.
  2. Lays a clean sheet over the floor or chair where they will work.
  3. Cleans their hands in front of you, before touching you or the kit.
  4. Opens the single-use items for your service from sealed packs, in front of you.
  5. Tells you the service, how long it takes and the price, before starting.

The service

Each menu entry lists the steps your salon expert follows. You agree the service and the final price in the chat before the visit.

The shared steps
  1. Follows the steps listed for your service, and changes them only with your agreement, to suit your hair or skin.
  2. Tells you before each step, and checks heat and pressure with you as they go.
  3. Stops at once if your skin reacts, or whenever you ask.
  4. Adds nothing you did not ask for. Anything you add is charged at the menu price.

Cleanup

Cleanup covers clearing used materials, cleaning the working surfaces and packing away.

The shared steps
  1. Puts any used blade into a sealed sharps box they carry, never into a bag.
  2. Puts everything else used once into a bag, ties it, and takes it away.
  3. Wipes the surfaces they used.
  4. Folds the sheet and packs their tools.
  5. Puts back anything they moved.

Before your visit is confirmed

Your WhatsApp confirmation should include the agreed services, price, total visit time and a contact for changes.

More questions about the visit

Where we visit

We visit Thane West, Bhandup West, Kanjurmarg, Powai, Chandivali, Saki Naka, Marol Village, Andheri East, Kanjur Village. Your salon expert confirms your address in chat.

See the areas we visit

Your questions

Read all your questions
How do I know who is coming?

Before a confirmed visit, you receive the assigned salon expert’s name and a booking reference. Check both against your latest WhatsApp message. No photograph is sent.

Can I refuse entry?

Yes, for any reason. You do not need to give one, you are not charged, and your salon expert is still paid for the trip.

When do I pay?

To confirm your appointment we ask for a booking fee of Rs 200 by UPI. It is part of the price, not an extra charge, so you pay the rest after the service. You can reschedule or cancel free up to 4 hours before your appointment, and the fee comes back or moves to your new slot. Inside 4 hours we keep it, because the slot is held and your salon expert’s travel is committed. If we cancel, or your salon expert does not arrive, we return it in full and waive the fee on your next booking. You are never charged for refusing entry at your door, and the fee comes back. Both payments are by UPI. There is no online payment on this website, and no card details are asked for anywhere.

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