Muslin House
Questions before you book
How to arrange a visit on WhatsApp, what happens at the door, and how prices, timings and confidentiality work.
What should I check before booking a salon visit?
Before a Muslin House salon visit in Mumbai, check the services, final price and appointment time with your salon expert on WhatsApp. Your salon expert confirms coverage for your exact address in chat. A website request does not confirm an appointment.
Listed salon prices are fixed for the services described. Service times are estimates. We confirm availability and requested changes in chat. Setup and cleanup are additional to menu times. Choose your services, open WhatsApp from the cart and tap Send. Before the visit, check your salon expert's name and booking reference against the latest confirmation.
A booking fee by UPI is part of the price, and you pay the rest after the service. Cancellation or rescheduling at least four hours before the appointment returns the fee or moves the fee to a new slot. Inside four hours, the fee is kept.
A door refusal returns the fee. If Muslin House cancels or your salon expert does not arrive, the fee is returned in full and the next booking fee is waived. The questions below explain the booking, arrival and payment details.
Can I arrange a visit now?
Yes. Request a visit from either menu on WhatsApp. Your salon expert confirms availability, the services and the final price in the chat.
Can I book through the website?
Requests are arranged on WhatsApp. Opening WhatsApp does not send anything by itself: you review the message and tap Send, and we confirm the appointment in the chat.
We reply within an hour, 9 am to 9 pm, every day.
How do I know who is coming?
Before a confirmed visit, you receive the assigned salon expert’s name and a booking reference. Check both against your latest WhatsApp message. No photograph is sent.
What if somebody different arrives?
Do not open the door if the name or reference does not match. A substitute must be announced in advance with a fresh reference, and travels only after you reply to accept.
Can I refuse entry?
Yes, for any reason. You do not need to give one, you are not charged, and your salon expert is still paid for the trip.
Can I request the same salon expert again?
You can make that request on WhatsApp. It is an option to ask for, subject to availability, rather than a continuity guarantee.
Which areas are covered?
We visit Thane West, Bhandup West, Kanjurmarg, Powai, Chandivali, Saki Naka, Marol Village, Andheri East and Kanjur Village. More localities as the team grows. If you are just outside, ask us on WhatsApp and we will tell you honestly.
Is confidentiality absolute?
No. The promise has several exceptions. Read them alongside the full wording.
When do I pay?
To confirm your appointment we ask for a booking fee of Rs 200 by UPI. It is part of the price, not an extra charge, so you pay the rest after the service. You can reschedule or cancel free up to 4 hours before your appointment, and the fee comes back or moves to your new slot. Inside 4 hours we keep it, because the slot is held and your salon expert’s travel is committed. If we cancel, or your salon expert does not arrive, we return it in full and waive the fee on your next booking. You are never charged for refusing entry at your door, and the fee comes back.
Both payments are by UPI. There is no online payment on this website, and no card details are asked for anywhere.