Muslin House

Questions before you book

How to arrange a visit on WhatsApp, what happens at the door, and how prices, timings and confidentiality work.

Can I arrange a visit now?

Yes. Request a visit from either menu on WhatsApp. Your salon expert confirms availability, the services and the final price in the chat.

Can I book through the website?

Requests are arranged on WhatsApp. Opening WhatsApp does not send anything by itself: you review the message and tap Send, and we confirm the appointment in the chat.

We reply within an hour, 9 am to 9 pm, every day.

Are there menus for women and men?

Yes. Choose services from either menu, and we confirm them with you on WhatsApp before agreeing to a visit.

Women are served by women salon experts, and men by men. If a matching salon expert is not free at your chosen time, we will offer another time.

A request that mixes the women’s and men’s menus is arranged as two visits, one by a woman salon expert and one by a man, each with its own booking reference.

How do I know who is coming?

Before a confirmed visit, you receive the assigned salon expert’s name and a booking reference. Check both against your latest WhatsApp message. No photograph is sent.

What if somebody different arrives?

Do not open the door if the name or reference does not match. A substitute must be announced in advance with a fresh reference, and travels only after you reply to accept.

Can I refuse entry?

Yes, for any reason. You do not need to give one, you are not charged, and your salon expert is still paid for the trip.

Can I request the same salon expert again?

You can make that request on WhatsApp. It is an option to ask for, subject to availability, rather than a continuity guarantee.

Which areas are covered?

We visit Chandivali, Powai, Saki Naka, Marol Village, Andheri East, Kanjur West and Kanjur Village. More localities as the team grows. If you are just outside, ask us on WhatsApp and we will tell you honestly.

Is confidentiality absolute?

No. The promise has several exceptions. Read them alongside the full wording.